Refund and Exchange Policy
Principle #4 of the Auvik Way is Shit Happens. We always strive to wow our customers, but we know mistakes can happen—and we’ll do what we can to make things right.
That’s why we have a 30-day refund and exchange policy, which means you have 30 days after receiving your item(s) to request a refund/exchange if the item(s) is defective, damaged, or if you receive the wrong item.
To start a refund/exchange, you can contact us at firstname.lastname@example.org. Please include the reason for the refund/exchange and pictures of the defective, damaged, or incorrect item(s). Refunds/exchanges for items without any defects or due to ordering the wrong size will not be accepted.
Important notes about refunds and exchanges:
- To be eligible for a refund/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Items sent back to us or our suppliers without first requesting a refund/exchange will not be accepted.
- If you’re requesting a refund, you’ll be notified of your refund status after the images of your items are received and inspected. If approved, the refund will apply to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If you’re requesting an exchange, you’ll be notified of your exchange status after the images of your items are received and inspected. If approved, you will receive shipping information for the replacement item(s).
- If your refund/exchange is approved, there is no need to return the original product. Please feel free to keep it or discard it.
- Email email@example.com at any time if you have questions about your refund/exchange or our refund and exchange policy.
- You acknowledge that this 30-day refund and exchange policy is considered in satisfaction of applicable statutory "withdrawal rights" or "cooling off periods" and you waive all such statutory rights.